Privacy policy.

I take confidentiality and privacy of your data seriously and abide by the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 in collecting, using and storing your personal information.

My Details.

I am Lottie Reid, a qualified psychotherapeutic counsellor operating within the ethical framework of the BACP. I am registered with the Information Commissioner’s Office (ICO) https://ico.org.uk/. This registration is renewed annually.

Data I collect.

When you first contact me, I may collect the following information via email, phone or in session:

• Name, home address, email address & phone number

• GP contact details & emergency contact

• Prior psychiatric or mental health history, current medication, existing medical conditions (where relevant)

• Session notes (anonymised)

• Payment details

How I use your data.

I collect this data to:

• Support me to offer safe and effecting counselling

• Communicate with you regarding appointments

• Maintain accurate clinical records

• Meet my legal, ethical and professional responsibilities

Legal basis for data collection.

The legal grounds for collecting this data are:

• Contract – to provide counselling services as agreed

• Legitimate Interest – to run a safe and professional service

• Consent – for any optional uses, such as contacting your GP

• Legal Obligation – to meet legal or regulatory requirements

How your data is stored.